North Eastern Adelaide Expo
Tuesday – 23 May 2017
Sfera's Park Suites & Convention Centre, Reservoir Road, Modbury, SA
This free community information expo was held for people with disability, family and carers, and people interested in working in the disability sector to provide them with the information they need about the upcoming implementation of the National Disability Insurance Scheme (NDIS) in the North Eastern Adelaide region.
This event has now passed.
The panel discussion at the expo presentation included audience question and answers. Expand the view below to read the Q&A.
View the Q&A
Thanks for your questions about the NDIS at the community expo in Modbury on Tuesday 23 May.
We were able to answer most of the questions during the presentations but due to time constraints, did not address them all.
So, below are the answers to all the questions we received at the expo – including questions not answered during the panel session.
To find more information on frequently asked questions visit FAQs.
What roles are available?
The disability industry is growing, and will create up to 6000 full-time jobs across the State once the NDIS is fully operational. This will include a diverse range of jobs from carers to IT workers, physiotherapists, drivers, supervisors, managers and more. Currently, about 50 per cent are support workers, but this will change as the NDIS is implemented. If you are a job seeker and want more information about the range of roles available, visit the Disability Workforce Hub at the Elizabeth Shopping Centre or call 1800 619 933.
Who is hiring? NDIS or individual companies?
The National Disability Insurance Agency (NDIA) may seek to hire new employees to support the work of the Scheme. Find out more about jobs with the NDIA. Many disability sector organisations are currently hiring, or expect to hire new employees as the scheme rolls out. Many of them are advertising job openings and volunteer opportunities on the Carecareers website. Carecareers is a not-for-profit initiative that aims to attract talented people from all backgrounds to work in the disability, community and aged care sector. Carecareers has all the information and job opportunities you’ll need for a rewarding career in the disability, community and aged care sector. The South Australian Government’s Disability Workforce Hub is a service in Elizabeth and Salisbury that connects job seekers with local employers, training providers and employment agencies to help fill local job opportunities in the disability sector. You can make an appointment with a career coach who can assist you with career planning, provide feedback on your resume and provide career guidance. For more information call the Disability Workforce Hub on 1800 619 933.
Who can help get a plan with new services - not just what is in place now?
Plans don't specify who supplies services. Participants will work closely with a Local Area Coordinator or Support Co-ordinator to choose their own providers and consider how to best utilise the allocation of funding in plans. Once people get an NDIS plan they may choose to continue with the same service providers or they may make changes. During an NDIS plan participants may also change providers if they wish, considering any arrangements in service agreements they may have signed.
What services will be available for people who currently receive services that are not eligible under NDIS?
The South Australian Government has given a commitment that people with disability who are currently receiving services will not be disadvantaged during the transition to the NDIS.
This means that if you are currently receiving a disability service, but you are not eligible to become a participant in the NDIS, you will continue to receive supports until 30 June 2018 to achieve similar outcomes to your current arrangements.
If you are not eligible for NDIS funding, you may also still be able to access disability and mainstream supports through departments like Health and Education.
Who does the medical review - doctor or specialist?
The NDIA does not conduct medical reviews. The NDIA may ask you to provide evidence of your disability when you make your request to access the scheme. This includes information on what your disability is, how long it will last and its impact on your life. This information is best provided by a specialist or allied health professional that can describe the functional impact of the disability.
The NDIA generally conduct a scheduled review of the plan on an annual basis. At this review they may encourage participants to gather evidence about their progress towards their goals. If a participant's NDIS plan has included funding for therapy, this information would be best provided by the therapists or people who have worked closely on plan goals with participants.
For a 64-year-old how will I be supported under the NDIS?
If you are under 65 at the point of making an "access request" to the NDIS you may be eligible for the NDIS. People who are aged 65 years and over and do not meet the age requirements to access the NDIS may be eligible for support under the Commonwealth Continuity of Support Programme.
The Continuity of Support Programme will support people with disability that are:
- 65 years and over or 50 years and over for Aboriginal and Torres Strait Islander people, at the time the NDIS commences implementation in their region; and
- assessed as being ineligible for the NDIS at the time the NDIS commences implementation in their region; and
- an existing client of state-administered specialist disability services at the time the CoS Programme commences in their region.
More information on the Commonwealth Continuity of Support Programme is available on the Department of Health website.
If you do not meet the eligibility criteria for the Commonwealth Continuity of Support Programme, contact My Aged Care on 1800 200 422 (free call). Staff will be able to help you understand the steps required to seek care and support.
Is the NDIS means tested?
No. You do not need to be receiving a Disability Support Pension (DSP) to be eligible for the NDIS. The DSP and carer’s pension are separate from the NDIS. The NDIS is designed to work alongside the DSP and other measures, which provide income replacement for people with disability who cannot work.
Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance. While both the DSP and the NDIS provide support for people with disability, they perform very different functions and have different assessment criteria.
Can I have a personal interview rather than a phone call to start my plan?
Yes - if you advise the NDIA of a preference for a face-to-face planning conversation they will seek to accommodate this. Many people have found a phone interview effective and often preferential.
Why does it take 12 months to get a planning meeting?
The NDIA will write to you to advise you if you have been found eligible for the NDIS. This confirms that you will be a participant in the scheme and that we will contact you as soon as we are able to make a time for a planning conversation. Your services continue during this time. The timing of your planning conversation depends on the agreements reached between the Commonwealth of Australia and the governments of South Australia.
This agreement outlines how the NDIS will operate and fund the NDIS in each location, including the planned schedule of participant intake.
In a group program where a participant does not attend a pre-booked session, how does the provider recover the cost? Do they increase the rate for others in the group or cancel the group?
The relevant NDIS Price Guide advises that Providers need to have business arrangements in place to minimise the risk of cancellation, no show or late changes to the delivery of a scheduled support. Service agreements between participants and providers need to include details of these arrangements including: rescheduling the appointment; notice periods for cancellations; and changes to agreed appointments. If there are unforeseen circumstances and the participant agrees that they did not comply with the agreed requirements, a fee may be charged against a participant’s plan up to 8 times per year for personal care and community access supports. However, the provider should notify the Agency that the participant is at risk of not receiving the budgeted supports as a plan review might be indicated.
Where a participant fails, without notice, to keep the scheduled arrangement for the support, the provider must make every effort to contact the participant to determine if there is an additional problem, for example the person has fallen out of bed and cannot raise an alarm, or there is a sudden break down in the informal supports and additional support is likely to be required.
Where there is a specific risk that a participant will frequently “not show” for a support due to the nature of a person’s disability or the nature of the support, for example behaviour intervention supports, the service provider should put in place suitable individual arrangements to maximise the likelihood that the person will receive all their required supports.
No fee is payable by the NDIA or the participant, for cancellation by a provider or due to the provider’s failure to deliver the agreed supports unless previously agreed to and documented in the Service Agreement. No fee is payable by NDIA for a therapeutic support that is not delivered.
The NDIA does not permit collection of deposits, or money as a bond from participants that a provider would retain in the event of cancellation of a support per the NDIA Terms of Business.
Can we find out where support staff come from? Are they employed by the agency or casual or subcontracted? This will affect the training required in order to support the participant.
An NDIS participant has choice and the control over how they use their funded supports in their plan. That includes choice of how the supports are given and which service providers they use. Participants who self-manage their plan can directly employ their own staff, or pay someone else to employ them on their behalf.
What happens when there is a significant difference between what the plan manager and child's carer thinks is needed?
The planner needs to determine what the reasonable and necessary supports are in discussion with the participant. These decisions are guided by the NDIS legislation and operational guidelines. If you are unhappy with a decision about the support budgets in your plan, you may request a review of the plan decision.
To find out more about requesting a review of your plan you can contact the NDIA on 1800 800 110 or visit the internal review of a decision page on the NDIS website. You can also find more information on the Reviewing My Plan page on the website. It is important to ensure that the flexibility of the plan is fully considered with the help of Local Area Coordinators and Support Coordinators.